Frequently Asked Questions

Everything you need to know about our printing services and shipping policies.

What file formats do you accept for custom prints?

We accept high-resolution PDF, JPEG, PNG, and AI files. For the best results, we recommend a minimum resolution of 300 DPI.

How long does it take to process and ship my order?

Standard processing takes 2-4 business days. Once shipped, delivery usually takes 3-7 business days depending on your location.

Do you offer bulk discounts for large orders?

Yes, we offer tiered pricing for bulk purchases. The discount is automatically applied at checkout when you meet the minimum quantity requirements.

Can I request a sample before placing a full order?

We offer sample packs for most of our paper stocks and materials to help you ensure the quality meets your expectations before committing to a large run.

What is your return policy for custom products?

Since custom items are made to order, we only accept returns if the product is defective or damaged upon arrival. Please contact our support team within 48 hours of delivery.

Which payment methods do you support?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.